Completed -
The scheduled maintenance has been completed.
Aug 4, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:00 BST
Scheduled -
One of our external network suppliers, London Internet Exchange (LINX), will be performing essential maintenance that will affect some of our connections to one of their networks. During this time, traffic that would usually go via LINX may flow via other connections to LINX or via our transit providers, all of which have ample spare capacity at these times. Traffic to many other LINX members may be similarly affected even where our ports are up. We don't anticipate any adverse customer impact from this external maintenance, but we are announcing this as an 'at risk' maintenance.
Aug 2, 11:35 BST
Resolved -
The issues with our phone lines have now been resolved. We apologise for any inconvenience caused and thank you for your patience.
Aug 1, 11:22 BST
Identified -
We are currently experiencing issues with our phone system. Unfortunately, this means we cannot handle any incoming or outgoing phone calls.
Our teams are standing by ready to provide support by ticket. You can create a ticket through your LCN Account, and we will be in touch as soon as possible.
We are working to get this resolved as soon as possible. We appreciate your patience and are sorry for any inconvenience this may cause.
Aug 1, 09:10 BST
Completed -
The scheduled maintenance has been completed.
Jul 29, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 BST
Scheduled -
Our fibre supplier is carrying out intrusive testing on our services between Equinix Slough and Telehouse East to troubleshoot residual attenuation on the link with the aim of providing future stability and reliability of the optical network.
No impact is expected as the network will automatically fail over to alternative paths.
The network will be at-risk in some intervals throughout the maintenance window as the supplier conducts the tests.
Jul 28, 14:36 BST