All Systems Operational

About This Site

Service status information and Network announcements.

Uptime over the past 90 days. View historical uptime.
Control Panel ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Email - POP3/IMAP Access ? Operational
90 days ago
100.0 % uptime
Today
Linux Hosting ? Operational
90 days ago
100.0 % uptime
Today
Windows Hosting Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Managed Virtual Servers Operational
90 days ago
100.0 % uptime
Today
Managed Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
WebMail Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
99.89 % uptime
Today
FTP (Linux Hosting) Operational
90 days ago
100.0 % uptime
Today
FTP (Windows Hosting) Operational
90 days ago
100.0 % uptime
Today
Email - SMTP Authentication Operational
90 days ago
100.0 % uptime
Today
Office365 Services Operational
90 days ago
100.0 % uptime
Today
Cpanel Hosting Operational
90 days ago
100.0 % uptime
Today
Web Builder Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Payment platform Operational
90 days ago
100.0 % uptime
Today
Database servers Operational
90 days ago
100.0 % uptime
Today
Let's Encrypt SSL Operational
90 days ago
99.99 % uptime
Today
Cloud Server ? Operational
90 days ago
98.91 % uptime
Today
Unmanaged Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Dedicated Server migration
Completed - The scheduled maintenance has been completed.
Oct 22, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 BST
Scheduled - Overnight our Engineering team will be migrating our unmanaged Dedicated Server customer's servers over to our new datacentre in Reading.

During this window, the servers will be powered down, removed from our Stevenage datacentre and transported to Reading where they will be reconnected and powered back up in Reading. Whilst this is ongoing, the servers will be unavailable.
Oct 20, 12:14 BST
Oct 21, 2020
Test
Completed - The scheduled maintenance has been completed.
Oct 21, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:15 BST
Scheduled - Test
Oct 21, 10:07 BST
Backbone Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 09:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:30 BST
Scheduled - Network maintenance by our supplier will be taking place during this window which creates an 'at risk' period for our network as one route out of our Reading datacentre will be down. Customers may notice traffic to some Internet destinations taking different paths than normal, but we have ample capacity elsewhere on the network during this time and this maintenance is not expected to impact your service.
Oct 20, 12:43 BST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Issues with payments and adding cards
Resolved - We're pleased to confirm that our payment provider has managed to resolve the recent issues with adding some payment cards and processing payments.

Any customers who continue to experience a problem, please get in touch so that we can investigate further.
Oct 14, 14:41 BST
Update - We're continuing to investigate issues affecting some customers when trying to add new payment cards or trying to process payment via the LCN website.

This appears to be an issue relating specifically to 3DSecure V2 and isn't affecting all customers/cards. Therefore, if you have service due to renewal, please get in touch via our support phone lines 01438 532 000 and we'll be able to process payment over the phone for you.

Sincere apologies once again for any inconvenience this may be causing.
Oct 14, 11:36 BST
Investigating - We're currently working with our payment gateway provider to identify the cause of issues some customers are experiencing with making payment and adding payment cards via the LCN website.

As soon as further information becomes available, updates will be added to this page.

Please accept our sincere apologies for any inconvenience this may be causing.
Oct 8, 15:55 BST
Email platform migration
Completed - The scheduled maintenance has been completed.
Oct 14, 07:52 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:22 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 06:21 BST
Scheduled - The email services migration detailed in a previous notice (link below) is nearly complete:

https://lcn.statuspage.io/incidents/ppv9snlnwy8b

We're currently working on restoring access to webmail.lcn.com and ensuring that email pending delivery to customer's email accounts is processed successfully.

Thanks for everyone's patience and understanding whilst this has been ongoing.
Oct 14, 06:21 BST
Email platform migration
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:01 BST
Scheduled - Overnight on Tuesday 13th October, we'll be migrating all customer email services over to a new hosting platform in our new, flagship data centre in Reading.

During the migration, email delivery will be temporarily paused and access to email accounts via webmail and local email clients such as MS Outlook etc. will fail and return connectivity errors.

Any mail sent to LCN hosted email accounts during this window should be queued and delivered once our email services are back online. However, how this is handled is determined by the set up of the sending server.

Once the work is complete, access to webmail will be reinstated and your email clients should re-connect without any further action. In some cases, you may be prompted to reconnect manually and reconfirm your mail settings.

We’ll be making every effort to ensure that customers encounter as little disruption as possible throughout the migration. Please accept our sincere apologies for any inconvenience this work may cause.
Oct 13, 15:49 BST
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